Return & Refund Policy

Eligible items may be requested for return within 14 days of delivery. Items must be unworn, unwashed, unused, with original tags and packaging, and in the same condition in which they were received. Proof of purchase is required.

For hygiene reasons, panties, underwear, intimate items, and any item marked final sale are not eligible for return unless they arrive damaged, defective, or incorrect. Gift cards are also non-returnable.

Email info@zulluz.shop with your order number, the item you wish to return, and the reason for your request. Please wait for return instructions before sending anything back. Returns sent without authorization may not be accepted.

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method; your bank or payment provider may take additional time to post the credit. Shipping charges are non-refundable unless the return is due to our error. We do not currently guarantee direct exchanges; a replacement order may be required.

If your order arrives damaged, defective, or incorrect, contact us promptly and include your order number and clear photos of the item and packaging. Do not discard the item or packaging until we provide instructions.