Shipping Policy

Orders are generally processed within 1–2 business days, excluding weekends and federal holidays. Delivery estimates shown at checkout are estimates only and begin after the carrier receives the shipment. Carrier delays, weather, and other events outside our control may affect delivery dates.

Available shipping methods, delivery estimates, and any applicable shipping charges are shown during checkout before you place your order. Free-shipping promotions, if offered, are subject to their stated requirements and may change or end at any time.

Please review your shipping address before submitting an order. We cannot guarantee changes after an order is placed. When tracking is available, it will be sent to the email address used at checkout after the order ships.

If a shipment is damaged, appears lost, or has not arrived within a reasonable period after its estimated date, contact us at info@zulluz.shop with your order number. We will review the situation and work with the carrier where appropriate.